Interview Questions for Customer Service Associates: 1. How would you keep a customer calm when they have to be put on hold on a call for an extended period while you are working on their inquiry? A customer service associate needs excellent phone etiquette. The applicant needs to show the ability to give customers an effective phone service. 2.
3.7. 26 Reviews. Compare. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 153 Aetna Customer Service Representative interview questions and 128 interview reviews. Free interview details posted anonymously by Aetna Customer Service Representative Interview. I applied online. I interviewed at ResultsCX in Jul 2023. Online interview in Microsoft teams. 1st interview is layout of their terms and pay. 2nd interview is with specific questions and that is when you find out if you're hired.
Customer Care Representative Interview Questions. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. They inform them about products and services, answer their questions and resolve their issues. Give candidates hypothetical scenarios and perform role-playing exercises that simulate the
By being direct and concise, I can resolve customer queries faster without compromising service quality. Maintaining composure under pressure is crucial too. Stress can impact productivity, so it’s important to stay calm and focused. Regular short breaks help refresh my mind for better performance.”. 3.
A good customer service employee is a good communicator. As part of the job, they need to answer a lot of questions in the simplest terms, and they need to provide these answers to a variety of people in a variety of scenarios. The better they are at communicating, the less customer service training they’ll need. Problem-solving skills.
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customer service representative interview questions